Frequently Asked Questions

Evvoli is a premium Italian brand known for high-quality home appliances that blend innovative technology with elegant design, enhancing your lifestyle.

Evvoli offers a wide range of home appliances including refrigerators, washing machines, dishwashers, ovens, cooktops, air conditioners, TVs, and much more. These are designed to meet the diverse needs of modern households.

Absolutely! Evvoli prioritizes sustainability and energy efficiency in all our products. Each item is meticulously designed to minimize environmental impact while maximizing performance, helping you save on energy costs without compromising quality.

You can find Evvoli products at authorized retailers and distributors partnered with Masa Trading. For specific locations, please contact our customer service team.

Absolutely! You can easily order Evvoli products from our official website, evvoli.ae. Additionally, our products are also available on popular third-party platforms such as Amazon, Noon, Sharaf DG, and more, offering you convenient access to our premium appliances.

Visit our website at evvoli.ae to access the complete list of our products, including detailed features and specifications for each item.

Yes, we provide standard installation services. Conditions Apply*.

Yes, spare parts for Evvoli appliances are available. You can reach out to the Evvoli Service and Warranty team at support@evvoli.com for assistance with spare parts.

You can reach our customer support hotline at 800388654 for after-sales support.

Feel free to visit our store located at Deira, Dubai.

MASA Trading Company is the exclusive distributor of Evvoli products in the Middle East. For partnership inquiries, please visit their headquarters in Dubai.

Of course, we are everywhere! Stay connected with us on YouTube, Instagram, Facebook, and TikTok.

We follow a standard 3-day return policy for order cancellations.

Contact customer support, they will Support you on return initiation.

When a customer requests a return, Evvoli arranges pickup. Upon receiving the returned item, we conduct an inspection. The refund is processed within 2-3 days after the inspection is completed.

Orders within the UAE are delivered within 2 – 5 business days.

At this time, we regret to inform you that we do not offer international shipping outside the UAE. However, we have partnered with local distributors in 44 other countries. Please reach out to us for contact information in your specific country.

Reach out to us at support@evvoli.com for warranty services.

Please email us at support@evvoli.com to file a warranty claim.

You can contact our customer support hotline at 800388654.

Yes, you can reach us at 800388654.